Shipping Policy - Orders are shipped directly from our location in Chandler, Arizona. Shipping charges are dependent on weight and destination, and will be calculated in your shopping cart before your order is placed. We are happy to accept both domestic and international orders.
Backorder Policy - We do not backorder. Our online inventory system ensures that products that are listed as in stock are available for immediate shipping. If an item is out of stock, it will be clearly marked on the website.
Return Policy - Returns will be accepted 10 days from the receipt of shipped product. All returns not due to shipping error or damaged items are subject to a 15% restocking fee. We reserve the right to refuse returns after 30 days.
To obtain a return or exchange request from a purchase made directly from our Sparkle Magic website, please contact [email protected] or 800-965-3723. A RMA # (Return Material Authorization number) will be assigned and must be included with your return. All items must be returned postage paid in their original packaging and condition.
NOTE: We do not accept returns for purchases made from authorized dealers or resellers. Please contact the reseller where you made your purchase to understand their return policy. Please see our warranty page for more information on warranty returns.
Payments Accepted – For secure online purchases we accept Visa, Master Card, American Express, Discover or PayPal. For in store purchases we accept all of the above as well as cashier's checks and money orders. Personal checks are accepted at our discretion.
How To Contact Us - You can contact us 24 hours a day through email at [email protected]. We are available by phone Monday through Friday, 9am to 5pm Arizona time at 1-800-965-3723.
Showroom Information – For in-person demonstrations, purchases or service needs, please visit our retail showroom located at 4360 W Chandler Blvd, Suite 9, Chandler, AZ 85226. For hours and availability, please call 800-965-3723.
Large Quantities & Wholesale Inquiries - Discounted pricing is available for large volume purchases. For information about volume pricing or becoming a Sparkle Magic Distributor, please contact Ian at 800-965-3723 or [email protected].
Secure Website Information - Sparkle Magic's web server is located in a physically and electronically secured data center monitored by security guards. Any personally identifiable information you provide to Sparkle Magic when submitting an online form for inquiries or registering for Products and Services at any of Sparkle Magic's websites is maintained and accessible only by Sparkle Magic's employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs, unless specifically stated otherwise.
Sparkle Magic's Payment Pages encrypt all personal data you submit (including your credit card number, billing, and shipping information) and is passed through "secure transaction servers."
2. What information does Sparkle Magic collect?
When you fill in an online inquiry form, we may ask for information such as your first and last name, address, city, state/province, zip code/postal code, telephone number, fax number, email address and transaction amount. Sparkle Magic's web server automatically receives and records information on our server logs from your browser, including your I.P. address and the page you request.
3. What are "cookies" and how does Sparkle Magic use them?
4. How does Sparkle Magic use the information?
Sparkle Magic uses the aggregate data to perform statistical analysis of the collective characteristics and behavior of our registered users and visitors, to measure user demographics and interests regarding specific areas of Sparkle Magic's websites and to analyze how and where best to use our resources. Without such data, we would not know what the most popular areas of Sparkle Magic website are, and we would not be able to change and update the content and services appropriately.
Sparkle Magic may, from time to time, when we have your permission, use your personally identifiable information to contact you about changes or enhancements to Products and Services on Sparkle Magic's websites. Users can opt out of receiving future marketing communications by unsubscribing by following instructions contained in the messages they receive.
Sparkle Magic may be required by law enforcement or judicial authorities to provide information on individual users to the appropriate governmental authorities. In matters involving a danger to personal or public safety, Sparkle Magic may voluntarily provide information to appropriate governmental authorities.
It is the Corporate policy of Sparkle Magic not to rent, sell, share, trade or otherwise divulge its customer list to any outside firm, without permission from you. If you believe you are being contacted by any firm outside of Sparkle Magic, using information you have provided to us, please do not hesitate to contact us immediately.