Shipping Policy - Orders are shipped directly from our location in Chandler, Arizona. Shipping charges are dependent on weight and destination, and will be calculated in your shopping cart before your order is placed. We are happy to accept both domestic and international orders.
Backorder Policy - We do not backorder. Our online inventory system ensures that products that are listed as in stock are available for immediate shipping. If an item is out of stock, it will be clearly marked on the website.
Return Policy - Returns will be accepted 10 days from the receipt of shipped product. All returns not due to shipping error or damaged items are subject to a 15% restocking fee. We reserve the right to refuse returns after 30 days.
To obtain a return or exchange request from a purchase made directly from our Sparkle Magic website, please contact [email protected] or 800-965-3723. A RMA # (Return Material Authorization number) will be assigned and must be included with your return. All items must be returned postage paid in their original packaging and condition.
NOTE: We do not accept returns for purchases made from authorized dealers or resellers. Please contact the reseller where you made your purchase to understand their return policy. Please see our warranty page for more information on warranty returns.
Payments Accepted – For secure online purchases we accept Visa, Master Card, American Express, Discover or PayPal. For in store purchases we accept all of the above as well as cashier's checks and money orders. Personal checks are accepted at our discretion.
How To Contact Us - You can contact us 24 hours a day through email at [email protected]. We are available by phone Monday through Friday, 9am to 5pm Arizona time at 1-800-965-3723.
Distribution Facility – Our distribution facility is located at 4320 W Chandler Blvd, Suite 5, Chandler, AZ 85226. For questions, please call 800-965-3723.
Large Quantities & Wholesale Inquiries - Discounted pricing is available for large volume purchases. For information about volume pricing or becoming a Sparkle Magic Distributor, please contact Ian at 800-965-3723 or [email protected].
Secure Website Information - Sparkle Magic's web server is located in a physically and electronically secured data center monitored by security guards. Any personally identifiable information you provide to Sparkle Magic when submitting an online form for inquiries or registering for Products and Services at any of Sparkle Magic's websites is maintained and accessible only by Sparkle Magic's employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs, unless specifically stated otherwise.
Sparkle Magic's Payment Pages encrypt all personal data you submit (including your credit card number, billing, and shipping information) and is passed through "secure transaction servers."
2. What information does Sparkle Magic collect?
When you fill in an online inquiry form, we may ask for information such as your first and last name, address, city, state/province, zip code/postal code, telephone number, fax number, email address and transaction amount. Sparkle Magic's web server automatically receives and records information on our server logs from your browser, including your I.P. address and the page you request.
3. What are "cookies" and how does Sparkle Magic use them?
4. How does Sparkle Magic use the information?
Sparkle Magic uses the aggregate data to perform statistical analysis of the collective characteristics and behavior of our registered users and visitors, to measure user demographics and interests regarding specific areas of Sparkle Magic's websites and to analyze how and where best to use our resources. Without such data, we would not know what the most popular areas of Sparkle Magic website are, and we would not be able to change and update the content and services appropriately.
Sparkle Magic may, from time to time, when we have your permission, use your personally identifiable information to contact you about changes or enhancements to Products and Services on Sparkle Magic's websites. Users can opt out of receiving future marketing communications by unsubscribing by following instructions contained in the messages they receive.
Sparkle Magic may be required by law enforcement or judicial authorities to provide information on individual users to the appropriate governmental authorities. In matters involving a danger to personal or public safety, Sparkle Magic may voluntarily provide information to appropriate governmental authorities.
It is the Corporate policy of Sparkle Magic not to rent, sell, share, trade or otherwise divulge its customer list to any outside firm, without permission from you. If you believe you are being contacted by any firm outside of Sparkle Magic, using information you have provided to us, please do not hesitate to contact us immediately.
Sparkle Magic products include a full 90-day limited warranty from date of original purchase.
For all product warranty claims, please contact our Sparkle Magic website at [email protected] or call 800-965-3723. A RMA # (Return Material Authorization Number) will be assigned and must be included with your return. Ship your return, postage paid to Sparkle Magic Customer Service, 4320 W Chandler Blvd, Suite 5, Chandler, AZ 85226. We suggest you ship your return via a GROUND method that can be tracked (UPS Ground / FedEx Ground / USPS Priority Mail).
NOTE: If product is not purchased from Sparkle Magic or a Sparkle Magic Authorized Dealer, the manufacturer’s and any other warranty will not be honored by Sparkle Magic.
We warranty our products against defects in materials and workmanship under ordinary consumer use. During this warranty period, if a defect arises in the product, we will replace with a new or refurbished unit. This limited warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use.
After the limited warranty periods ends (up to a 1 year after your date or original purchase), if a defect occurs you have the option to return the product to Sparkle Magic. Customer must ship product to Sparkle Magic (postage paid) and must include a check payable to Sparkle Magic for the sum of $29.00 to cover the cost of return processing, shipping, and handling.
Limitations. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY US IN OUR SOLE DISCRETION. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state. Please note, any attempt to disassemble this laser device or cut/alter the cable power cord will void the warranty.